Chowly + Rustic House Oyster Bar & Grill Success Story

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Numbers

The impact of adopting Chowly's Off Premise Platform is evident in the following performance metrics:

$6,971.26

Increase in online ordering sales

12%

Increase in Average Basket Size with Smart Pricing

Introduction

Rustic House Oyster Bar & Grill,  owned by Dave and Andrea Parks, is a family-run gem that stands out for its warm ambiance and made-from-scratch dishes. Set in a building dating back to the 1960s, the restaurant offers a unique vibe that attracts people seeking a memorable dining experience.

Housed in a building dating back to the 1960s, the restaurant exudes a unique, nostalgic charm that draws guests in, creating an inviting atmosphere perfect for a memorable dining experience. More than just another restaurant, Rustic House Oyster Bar & Grill has established itself as the go-to spot for the freshest, highest-quality seafood in a comfortable yet exciting environment.

Rustic House Oyster Bar Chowly Web Photo Sizes - Blog Designs
Chowly Web Photo Sizes - Blog Designs
Rustic House Oyster Bar Chowly Web Photo Sizes - Blog Designs
Rustic House Oyster Bar

Challenge

Before adopting Chowly Online Ordering, Rustic House faced operational challenges with managing multiple iPads for online orders and dealing with a complex POS system. The integration partner, Checkmate, presented difficulties in streamlining POS systems, leading to inefficiencies and frustration for the management team. Additionally, there were instances where items available only at the restaurant were mistakenly listed on the online menu.

Solution

In response to these challenges, Rustic House decided to upgrade its online ordering system to
Chowly Online Ordering. Chowly’s comprehensive solution streamlined order management, eliminated the need for multiple iPads, provided responsive account management support, and ensured that the menu displayed only items available for online ordering. This transition empowered Rustic House to boost operational efficiency and elevate the overall dining experience for customers.

Bonus

With Chowly Smart Pricing, Rustic House has boosted their Online Ordering Profitability even further.

By using advanced pricing strategies tailored to their needs, they’ve unlocked new success in online ordering. With higher revenue and better efficiency, Rustic House Oyster Bar & Grill is ready to thrive in today’s digital dining world.

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