Create Demand
Customer Surveys
Turn feedback into loyalty. Chowly Customer Surveys help you recover guests, fix issues fast, and drive more 5-star reviews.
Feature Overview
Capture guest feedback automatically after every order. Resolve issues before they go public, request reviews from happy customers, and protect your reputation while boosting retention.
Key Benefits
One-click prompts send happy customers to Google.
Lower ratings open a message thread with your team—no public drama.
Just a few bad reviews can hurt. Surveys help you catch problems early.
Surveys go out while the experience is still fresh.
How the Chowly Platform Makes It Easy
Automated Text Surveys –
Sent post-order, no setup required.
2 Questions, Big Impact –
• Rate your experience (1–5 stars)
• Tell us how we did
Smart Routing –
• 5 stars = Google review prompt
• 1–3 stars = Direct message thread with your team
All in One Place –
View and manage all feedback from the Customer Surveys tab in your Control Center.
Real Conversations –
Reopen threads, recover guests, and follow up—all from one dashboard.
