Create Demand

Customer Surveys

Turn feedback into loyalty. Chowly Customer Surveys help you recover guests, fix issues fast, and drive more 5-star reviews.

Feature Overview

Capture guest feedback automatically after every order. Resolve issues before they go public, request reviews from happy customers, and protect your reputation while boosting retention.

Key Benefits

Drive More 5-Star Reviews

One-click prompts send happy customers to Google.

Resolve Issues Privately

Lower ratings open a message thread with your team—no public drama.

Protect Your
Rating

Just a few bad reviews can hurt. Surveys help you catch problems early.

Capture Feedback Fast

Surveys go out while the experience is still fresh.

How the Chowly Platform Makes It Easy

Automated Text Surveys –
Sent post-order, no setup required.

2 Questions, Big Impact –
• Rate your experience (1–5 stars)
• Tell us how we did

Smart Routing –
• 5 stars = Google review prompt
• 1–3 stars = Direct message thread with your team

All in One Place –
View and manage all feedback from the Customer Surveys tab in your Control Center.

Real Conversations –
Reopen threads, recover guests, and follow up—all from one dashboard.

Get Demo