Real Stories From Real Operators
Restaurants Building Profit with Chowly
Real feedback from real independent operators — from G2, published case studies, and recorded customer calls. Case-study quotes link to their source; call quotes carry the customer's first name and last initial.
On the Record
Named operators, in their own words
Every quote below is published with the operator's name — from G2 or a full Chowly case study you can read end to end.
“Chowly Made Our Restaurant Run Smoother Than Ever”
Chowly made it easy to manage all our online orders in one place. Before, we had tablets from every delivery app cluttering the hoststand and someone had to re-enter every order into the POS. Now everything automatically prints right to the kitchen and just works so we don't have to think about it. Their customer support really stands out — they helped build our website and online ordering quickly, and they've been incredibly responsive any time we have a question. Having one centralized place that connects all our 3rd party delivery, our website, loyalty program, direct online orders, marketing, and SEO is saving us countless labor hours.
“Boost with your restaurant sales”
Huge thanks to the Chowly support team! They professionally handled our website and SEO setup, guiding us through a few quick Zoom meetings to get everything launched. We immediately saw a definite jump in sales. I can now focus on the restaurant, confident that Chowly is bringing in more customers.
“Chowly Boosted Our 1st-Party Sales and Gave Us Back Time”
Chowly helped increase my 1st party sales volume. I was skeptical at first with AI, but after seeing the outcome after 3 months — owning more customer data, the marketing strategies, and getting time back — it has helped a lot.
Our profit margins run between 15% and 20%, and that's because we've built a well-oiled machine that focuses on consistency in both the product and our marketing efforts.
For someone like me, whose background is cooking, Chowly Digital Marketing is a game changer.
You don't even need to show me how well it's going, I already know you guys have more than doubled my direct 1st party sales.
Being front-of-house, the integration has been huge. Now that orders print directly from our Square POS, I can't imagine going back.
Since switching from our previous platform, sales with the Chowly Platform are about 20% higher — and the focus on Google Ads is exactly where our new customers come from.
Before, we had people taking orders over the phone, re-entering them into tablets, and sending them to the kitchen... it was chaos. Once the Chowly Platform fixed that, we just took off.
When we get really busy, I jump on the Chowly Platform and set 30/45/60-minute pickup times — then push it to every channel with one click.
Chowly came in and took 75 tablets down to one printer overnight. That single change saved us a ton of time, space, and stress.
Chowly is helpful in every way. We can use the Chowly Platform for many different facets. It's strategic and it's convenient.
Why They Switched
Operators leaving competitors for Chowly
Restaurants consolidating their tech stack on Chowly — in their own words, from recorded customer calls.
We switched from Checkmate to Chowly and immediately stopped fighting with our menu. The Chowly team made sure only the items I actually want online actually appear online — that alone has been worth it.
We moved off Owner.com because Chowly actually integrated with our POS. The order flow finally feels native instead of bolted on.
Toast Online Ordering felt like a feature. Chowly feels like a platform. Once we made the switch, the difference in marketing tools, reporting, and ordering quality was night and day.
We went from Owner.com to Chowly because of your relationship with Toast — that was the main reason — and you were a little cheaper. We're getting real results and I genuinely enjoy working with you. You're reliable.
We were on Square's online ordering before Chowly. The number of orders we get from our own website now versus then is night and day.
We moved off ChowNow and the marketing tools alone made the decision worth it. The ad performance is on another level.
The Whole Wall
What restaurants are telling us
Real customer statements from recorded calls with our customer-success team, shared with each customer's first name and last initial.
Chowly is the only platform that gave us back our brand on online ordering. Our customers come back to us, not to a delivery app.
We switched from Checkmate to Chowly and immediately stopped fighting with our menu. The Chowly team made sure only the items I actually want online actually appear online — that alone has been worth it.
We moved off Owner.com because Chowly actually integrated with our POS. The order flow finally feels native instead of bolted on.
Toast Online Ordering felt like a feature. Chowly feels like a platform. Once we made the switch, the difference in marketing tools, reporting, and ordering quality was night and day.
This is our busiest week so far based on our numbers on Toast. Chowly is moving in the right direction every month — we're growing into it.
We went from Owner.com to Chowly because of your relationship with Toast — that was the main reason — and you were a little cheaper. We're getting real results and I genuinely enjoy working with you. You're reliable.
Every month is just up. I broke $50K last month and we're on pace to break $60K this month. My food rep told me I'm the only pizza shop in his book that hasn't slowed down at all.
Mother's Day pulled 510 guests and our website did 286 visitors on May 11. With 1,255 reviews and a 4.8 rating, Chowly has been the engine behind every channel that's growing for us.
The reporting Chowly gives us alongside SpotOn is so good — every single discount that happens on our own website and all the third parties shows up in one place. The POS transition was painless because of how hands-on Mallory and the team were.
We had a killer week — sales up 17.8%, Cinco de Mayo and Mother's Day delivered, and no issues. Chowly COO is outpacing our biggest delivery app on a 30-day view, which two years ago I would have told you was impossible.
We made huge strides this last week. This is now the Chowly we wanted.
My granddad started this place 46 years ago. Orders are up 10% month over month, our email open rate hit 27%, loyalty grew from 450 to 660 members, and 74% of our surveys come back five-star. I think Chowly is just doing its thing.
We had about 500 loyalty members in February. We're now over triple that at 1,800. The AOV for a loyalty member versus a non-loyalty member is almost $30 higher — probably one of the best metrics I've ever seen.
We did about $1,000 in Chowly online orders on Saturday and I didn't hear a peep from anybody. Both locations ran clean all weekend.
I got a notification that one of our email campaigns hit a 50% open rate. I texted my partner and was like — we're going to push that to 60%. The marketing stuff actually works.
I haven't been looking at the numbers, but yeah — I can tell we have a lot more orders coming through Chowly now. The conversion rate doubling makes sense.
We're up 35% year-over-year on order volume in April. Chowly is the consistent thing — everything else changes seasonally, but this keeps trending.
We've grown orders 3x in five months. Record April. Chowly is the platform we needed.
We're just going to renew for a year — Chowly does what we need it to do and we don't have to think about it.
Our online orders went up 24% at Allora and 28% at Avanti in 30 days. During slow season post-Easter. That's never happened before.
Our direct online ordering scaled from 141 to 362 orders, and our AOV is 61% higher than the delivery apps. We're shifting the channel mix exactly the way we wanted to.
Orders up 14% in April with a 91% positive customer survey rating. The whole loop — orders, marketing, surveys — finally talks to each other.
The changes Chowly made to our ads really turned things around. Return on ad spend is up — I can feel the difference in the volume of online orders, not just the numbers on a dashboard.
We're converting the customers we wanted to convert, and they're coming back. That's all I care about.
Everything is going good — very good. We don't have anything to complain about and that's saying something for a restaurant.
Chowly turned our website into something that actually drives orders. The platform plus the marketing finally feels like one product instead of three.
We've been around a long time — what Chowly built lets us compete with chains 10x our size on Google.
Direct ordering is finally beating third-party for us. The branded site and loyalty are doing the work.
Pinball is paying off — we got more first-party orders than third-party in May. We never thought we'd see that.
We had every delivery app on a separate tablet. Switching to Chowly cut about 6 hours a week of work for my GM. That's a real number.
BBQ is hard to do online — Chowly makes the menu look the way our menu actually is. That's huge.
Customers used to call us with questions about what we sold. Now they just order — the website is doing the explaining.
We were on Square's online ordering before Chowly. The number of orders we get from our own website now versus then is night and day.
I run my whole online operation from one dashboard now. Used to be three logins, two phones, and a tablet on the counter.
The Chowly team genuinely cares about our business — not just hitting their renewal number. That's rare.
Our morning rush is brutal. The fact that everything just prints to the kitchen automatically and we don't have someone re-entering orders has saved us.
We moved off ChowNow and the marketing tools alone made the decision worth it. The ad performance is on another level.
Came over from BentoBox and got a real website plus actual online ordering in the same product. We should've done it sooner.
We're a tiny shop and Chowly treats us like we're 50 locations. The support actually picks up the phone.
Our Google ads used to be a vanity metric. With Chowly running them, the return actually correlates with checks at the table.
We were nervous about going live in a tourist market. Chowly made the cutover invisible to customers — that's the only review I care about.
We moved off Popmenu — Chowly does everything they did plus the ordering and the marketing actually work together.
We're on track for the 10-14% lift the team projected in our first 6 months. That's the first time a software vendor put a number on the wall and actually hit it.
Chowly is the only one of our vendors that actually proactively suggests what to do next. The rest send me invoices.
If you can offer this to other volume businesses, do it. It's the most no-brainer setup we've had in 12 years of running restaurants.