Captain D’s Expands Delivery Without Impacting Restaurant Operations

Learn how hundreds of Captain D’s locations were able to add third-party delivery marketplaces without a single tablet.

At a Glance

230 corporate locations launched in under 90 days
25 + franchise locations launched in under 90 days

CASE STUDY

Introduction

Throughout Captain D’s more than 50-year history, they have prided themselves in always working towards providing guests with the best experience possible. When it came to offering their delicious seafood menu on third-party marketplace apps, they knew they needed support from a technology partner— and Chowly was the only solution fit for the job.

CASE STUDY

Situation

Captain D’s decided to offer delivery in a few test markets in 2018. Based on the success of those tests, Captain D’s added delivery service providers to additional markets. As more locations and providers were added, new challenges were introduced. Orders first needed to be accepted on the tablet, then manually entered into the POS to be fulfilled. Captain D’s wanted to add more marketplaces for each restaurant but was not willing to do that if it was going to impact their existing guests. However, they also understood the benefits of adding more delivery services. They needed a way to do both.

The Goals

Eliminate order inaccuracy issues related to manually entering orders
Add more delivery services with minimal impact on their operations
Automate menu maintenance for all of their delivery marketplaces

case study

The Solution

Using Chowly’s SDK, Captain D’s can now inject third-party marketplace orders into the POS system seamlessly. One of the biggest benefits of Chowly’s SDK is the accelerated timeline for launching new marketplaces. Captain D’s was able to roll out the Chowly integration at hundreds of locations in under 90 days.

Chowly’s capabilities do not stop there. Each Captain D’s location can make menu updates directly in the POS, syncing changes in real-time to the third-party marketplaces. This gives operators the peace of mind that their menu is accurately listed and priced, without spending numerous hours manually managing their digital menus.

The Results

185 Captain D's locations were able to add Postmates without adding a single tablet
230 corporate locations launched in under 90 days
25 + franchise locations launched in under 90 days

“We were looking for a way to expand delivery to more restaurants and bring on more delivery service providers. Accepting orders on multiple tablets and manually entering those orders into our POS was impacting our operations and guest experience. With the delivery orders now going straight to our KDS and accurately accounted for in the POS, our team members can focus on taking care of our guests.”

Sean McAnally
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