Captain D’s Expands Delivery Without Impacting Restaurant Operations
Learn how hundreds of Captain D’s locations were able to add third-party delivery marketplaces without a single tablet.
At a Glance
CASE STUDY
Introduction
Throughout Captain D’s more than 50-year history, they have prided themselves in always working towards providing guests with the best experience possible. When it came to offering their delicious seafood menu on third-party marketplace apps, they knew they needed support from a technology partner— and Chowly was the only solution fit for the job.
CASE STUDY
Situation
Captain D’s decided to offer delivery in a few test markets in 2018. Based on the success of those tests, Captain D’s added delivery service providers to additional markets. As more locations and providers were added, new challenges were introduced. Orders first needed to be accepted on the tablet, then manually entered into the POS to be fulfilled. Captain D’s wanted to add more marketplaces for each restaurant but was not willing to do that if it was going to impact their existing guests. However, they also understood the benefits of adding more delivery services. They needed a way to do both.
The Goals
case study
The Solution
Using Chowly’s SDK, Captain D’s can now inject third-party marketplace orders into the POS system seamlessly. One of the biggest benefits of Chowly’s SDK is the accelerated timeline for launching new marketplaces. Captain D’s was able to roll out the Chowly integration at hundreds of locations in under 90 days.
Chowly’s capabilities do not stop there. Each Captain D’s location can make menu updates directly in the POS, syncing changes in real-time to the third-party marketplaces. This gives operators the peace of mind that their menu is accurately listed and priced, without spending numerous hours manually managing their digital menus.
